These terms constitute a legally binding agreement between you and us.
When do I enter into this agreement?
You enter into this agreement with us every time you purchase goods or services through this website and every time you interact with the website. Unless agreed in writing, this agreement prevails over any other conditions of your order to the extent of any inconsistency. It is your responsibility to follow the laws, rules and regulations in your country of residence and/or the country from which you access this website as well as the laws of New Zealand.
We are under no obligation to accept any order and can reject any order without giving a reason.
Who are the parties to this agreement?
What is a “Glowie”?
OUR CUSTOM BUILD PROCESS
Our Design Process
If you would like us to design a custom Glowie please complete our Quote a Glowie form. We will provide you with a quote based only on the information you provide in the Quote a Glowie form.
Upon your approval of the design we will commence building the Glowie. In cases where you already have your own design, the design will need to be converted into a ‘neon file proof’ by us and sent to you for approval.
We will confirm your design prior to production. No returns will be accepted if you change your mind.
In the instance where you have supplied your own design, it is understood that the Glowie may display some slight differences to your own design due to the limitations of some LED neon-like products. As part of our design process, we will always send a design proof file, drawing your attention to areas of slight change (if any) for you to view and approve.
Final design and build
Once a design proof has been approved upon and full payment received in accordance with these terms, the build will begin. In the rare case where there may be slight changes to a design during the build phase, we will contact you to approve any changes.
All prices are quoted in New Zealand dollars and include New Zealand GST. We require payment in cleared funds before commencing or building any Glowie. The full balance of your order invoice is payable and is non-refundable once you instruct us to build regardless of whether you cancel or no longer require the order. We cannot on-sell your custom order.
Shipping/delivery of Glowies
We will ship anywhere in New Zealand. For international orders, please let us know before placing an order. We do not warrant that the goods and services are suitable or legally compliant outside of New Zealand or that they are able to be imported into any particular country. Any customs duty or international levies (or similar) of any kind will be your responsibility. Due to the size of our packages, in most cases we cannot offer combined shipping, a separate shipping fee will be charged per item.
You must ensure that the shipping address you provide us is correct. We are unable to redirect orders in transit. If a package is returned to us, you will be responsible for any re-shipping costs. Once any goods leave our premises we will not be responsible for any damage incurred in transit or if the goods are not received for any reason. Transit is at your risk. Damaged or lost orders should be resolved with the courier company directly and if necessary insurance arranged by you in advance.
We will inform you by email when a Glowie has been shipped and in most cases will provide tracking information. Most orders will take approximately 3 - 5 business days to arrive. Please note, during busy times of the year e.g. Christmas, delivery time may be delayed. We aim to process all orders in a timely manner but cannot guarantee timeframes and ask for your patience during busy times.
We recommend that you keep the box your Glowie came in just in case you ever need to transport it. The box is the perfect fit!
Mounting the Glowie
We do not perform the mounting of your Glowie or cover costs of installation. We recommend calling your local tradesperson especially in the instance where you may be hanging your Glowie on wires/chain from a ceiling. We do not drill holes in acrylic backboards unless you ask us to beforehand. We recommend that you do this yourself so the holes are placed in the optimal position for your installation.
We may post videos on YouTube from time to time with tips and tricks on how to hang your Glowie. You must securely mount your Glowie on a structure capable of supporting the weight of 10kg or more away from moisture. You must also mount it in a spot out of reach from children and ensure all cables are secured to prevent anyone from tripping on them. Use an extension cord if you require extra length and only use plug boards with overload protection. We can provide extension cords for sale upon request. We also offer a selection of screws/wires available for purchase.
The Glowie finish
A few things to note:
If it appears a Glowie is not functioning as it normally would, remove it from use immediately. Faults might include:
Please email us on firstname.lastname@example.org outlining the issue with the Glowie. Photos of the Glowie would also be helpful. It’s important that you inform us of any issues as soon as possible.
Malfunctioning Glowies should be unplugged and clearly marked as ’out of order’.
Content and Promotional materials
We reserve the right to share images of any projects during their build stage through to and after completion. They may appear on our website, print materials and/or social media platforms for promotional purposes.
Warranty and Returns
Glowies come with a 1-year warranty on electrical components from date of purchase. Simply contact us if there is an issue. This warranty is only valid for faulty components, not general wear, tear or damage. A replacement will only be issued once an inspection of the faulty sign has taken place. If the Glowie is found to contain a manufacturing defect then we will pay for the cost to return it to you. If you are a private consumer then nothing in this agreement is intended to usurp your rights under the Consumer Guarantees Act 1993 and to the extent that they are inconsistent the Act will apply.
Some points to note:
Promotional offers and pre-built Glowies
MORE LEGAL STUFF….
LIMITATION OF LIABILITY
Except as expressly provided in these terms and conditions or otherwise agreed in writing, we exclude all warranties, conditions or obligations to the extent permitted by law including any warranty, condition or obligation imposed or implied under common law, equity or otherwise. It is an essential pre-condition to you using our website and our goods and services that you agree and accept that we are not legally responsible for any loss or damage you might suffer relating to your use of the website or the goods and services produced, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website and the goods and services produced is entirely at your own risk, for which we will not be liable. In particular, we will not be liable to any person for any indirect loss, any consequential loss, or damage of any kind arising directly or indirectly in connection with these the agreement. If we are liable to you or any other person in connection with this agreement, our liability will not exceed the value of the invoiced job, whichever is higher.
It is your responsibility to ensure that any goods, services or information available through this website meets your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You agree to indemnify and keep indemnified us, our directors, officers and employees against any action, liability, costs, claim, loss, damages, proceeding or expense including legal expenses suffered or incurred directly or indirectly rising from your use of this website, the goods and services or from your breach of these terms and conditions.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar designs, goods or services for a fee to users, whether they are business users or domestic users, then you are our competitor. We expressly exclude and do not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we reserve the right to hold you fully responsible for any loss that we sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. We also reserve the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website and our goods and services contain material which is owned by or licensed to us. This material includes, but is not limited to, design, layout, look, appearance, trademarks and graphics. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products including those that may be available for download from time to time on our website. You agree that you will not adapt, reproduce, store, distribute, display, publish or create derivate work from any information, material, content and trademark of ours without our prior written permission.
Glowjob expressly reserves all copyright and trademark in all documents produced by us, Glowie designs, information and materials on our website. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge us as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content or transmit it or store it in any other website or other form of electronic retrieval system.